Job description
SoftLayer Site Manager Empowered. Innovative. Inspiring. Creative. Intense. These are all words we use to describe life at SoftLayer. SoftLayer Site Managers practice leading by example, continuous improvement, forward thinking, and dedication to growing datacenter professionals. Site Managers are responsible for motivating the Server Build Team to continually execute the tasks required to operate our world-class datacenters. Responsibilities: • Effectively oversee daily data center operations with respect to the facility, local technicians, and inventory. • Manage upwards of 30 individuals, observing technicians’ performance, and serving as an escalation point for issues requiring escalations. • Evaluate scheduling to cover 24/7 operations. This includes interviewing and hiring applicants. • Create and implement the training, coaching, and overall development of the data center team members. • Efficiency improvements, process creation and improvement, and managing daily operational integrity. • Calculating metrics to analyze the performance of the data center technical staff. • Assist in the dissemination of information to employees via Team Meetings by actively contributing agenda items and effectively conveying that agenda to meeting participants. • Monitor the performance of and develop strong business relationship with vendors, carriers, and other outside agencies that interact with the data center. • Work closely with local facility engineering staff to ensure all infrastructure systems are operating within established tolerances, proactively maintained, and adequately serviced when necessary. • Properly forecast capacity planning with regards to space and power usage. • Successfully manage multiple projects relating to datacenter operations from planning to execution. Job Requirements: • Demonstrated understanding of computer networking concepts. • Demonstrated knowledge of hardware concepts and component installation. • Demonstrated knowledge of Windows and Linux configuration and troubleshooting. • Be able to motivate and lead a team. • Effective time management. • Customer focused attitude with previous customer service experience. • Understanding of facility management and datacenter infrastructure. Possess demonstrated analytical skills, and effective interpersonal relationship skills. Must possess excellent written and verbal communication skills. May be required to lift up to 50 lbs. Shift: Subject to Essential Operations staffing policy, requiring availability 24/7/365. • Preferred Experience: • Intermediate knowledge of various internet-related services and software (mail, web, DNS, etc). Experience in the IT/networking/web hosting field. Certifications a plus: RHCE, RHCT, Linux+, MCSE, CCNA, etc. In order for SoftLayer to offer a wide range of opportunities to applicants and to afford SoftLayer flexibility in staffing across its corporate structure, your application and information may be shared across our enterprise, including with our parent company, IBM. By submitting your application and information you acknowledge and agree that your information will be used and made available to IBM, and that you may be interviewed by, or ultimately offered employment by, IBM Corporation.
Required
At least 5 years experience in Windows, Linux, or Unix Operating Systems
At least 2 years experience in Management
U.S. citizenship required
English: Fluent
Preferred
High School Diploma/GED
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