Location USA – California, Mountain View – HQ
About Us Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
In Symantec Education Services, you will have the opportunity to create technical and non-technical content, cutting edge learning programs, and complete customer care delivery strategies that distinguish us as a world class security solutions company. We are about creating a culture of knowledge, shared expertise, and accelerated learning so that our customers can focus on what they do best.
Job Function Development Function
Understand the market opportunity and competitive factors to prioritize all
audiences requirements based on jobs to solve
Define and document the service offerings strategy
Be experts in identified market spaces related to solution offerings and products
Develop and manage “Right-for-Me” roadmaps
Improve customer satisfaction with the service offerings
Be a spokesperson for service, offering and strategy
Manage product lifecycle including EOL of service offering
10+ years’ experience
Product management or business development experience highly desired.
Demonstrated technical aptitude.
Intellectual curiosity around Enterprise Consulting, Education, Support, Managed Services and SaaS/Cloud.
Clear, crisp communicator, both in writing and verbally.
Strategic thinker, yet with a bias towards action.
Superior analytical skills, both quantitative and qualitative.
A problem solver who is able to make smart simplifying assumptions.
Creative entrepreneur who finds ways to overcome roadblocks and get things done.
Strong self-starter that enjoys working in a fast-paced software, service and support environment.
Ability to influence and build relationships with people across all levels and organizations.
Strong awareness of technology trends and their potential influence.
Enterprise and large enterprise segment experience (both direct and indirect) a plus.
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