Company overview:
Ever since 1994, our client has provided businesses and public organisations with managed network, hosting solutions, enterprise cloud services and video conferencing to enable them to achieve their company goals. Globally, our client employs 900 Employees, has over 3,000 customers and presents itself as an international service provider for individual business solutions.
In order to expand the German Team our client is looking for a Senior Project and Service Manager at its Hamburg location.
| Job title: | Senior Project and Service Manager (m/w) |
| Supported territory: | Hamburg |
| Language skills: | Good verbal and written German and English skills |
| Professional experience: | Experience in project management, service management or consulting of products and services in need of explanationIn the field of customer consulting you will be responsible for customer’s project management with regards to managed hosting or MPLS-VPNs, respectively. You, as the service manager, will be responsible for the long term account management after the transition from the new project over to regular operation.You will also identify new customer requirements and work closely together with the sales department. |
| Location: | Hamburg |
| Education [minimum]: | Completed university education (computer science, business informatics, engineering or similar) |
| Reports to: | Head of Project- and Service Management Central Europe |
| Reference: | 14721271 |
| Sector: | IT & Global Technology |
| Contract: | Full time |
Responsibilities:
Ø Build-up and continuous care for partner-like relationships to customers, also on a management level
Ø Professional support of business clients during the realisation of projects and, afterwards, also during regular operation
Ø Problem management, reporting, change management, continuous service enhancement
Ø Escalation management
Ø Independent leadership of challenging, international customer projects.
Ø Project design, planning, coordination of internal and external service providers
Ø Sales support incl. Presentations of solution concepts on management level
Ø Taking over of client conversations regarding the value date
Ø Quality assurance and risk management
Ø Collaboration to continuously improve processes and tools
Ø Focus lies within the operation of datacentres.
Requirements:
Ø Studies in information technology or similar training/education
Ø At least 3 years of work experience in a similar position at an IT or Telecommunications company
Ø Technical competence in the core business managed hosting or VPN
Ø Certification in the field of ITIL as well as project management are advantageous (PRINCE2, PMBoK, ICB/IPMA or similar)
Ø Knowledge in ISO9001 and ISO27001 is an advantage
Ø Secure knowledge with regards to solution design, budgeting as well as offer and contract design
Ø High customer focus and assertiveness
Ø Distinct understanding of quality
Ø Structured and solution-oriented way of working
Ø Very good verbal and written English skills
Professional Expectation:
Ø Broad technological knowledge, managed hosting, web services, security, internet topics etc.
Ø To our client, high social competence, besides professional qualifications, loyalty and trust, is indispensable.
Ø Seniority and high customer focus
Ø Willingness to travel occasionally
Competences of the appropriate candidate:
Ø Distinct team and communication skills, independent way of working and good assertiveness
Ø The candidate is able to work their way into and integrate themselves into new and challenging projects
Ø Broad technical basis
Ø Broadly based methodical knowledge
Result-orientation:
Ø The candidate endeavours to achieve measurable results together with the team.
Strategic orientation:
Ø The candidate is exceedingly willing to back our client’s strategic orientation
Co-operation:
Ø Success in this position will depend to a high extent on willingness to co-operate with colleagues and to regularly exchange ideas within the team.
Personal characteristics:
Ø High level of self-motivation
Ø Structured and solution-oriented way of working
Ø High understanding for quality and competent writing
Ø Negotiation skills and Assertiveness
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