The General Manager of Global Sales and Business Operations is a significant leadership position overseeing all functions of global Sales and Customer Success operations. Providing analytical direction for the business through reporting, analysis and actionable recommendations, this individual will have high visibility and will drive decisions to successfully achieve corporate revenue goals. Based in our San Francisco headquarters, this position reports directly to the Chief Revenue Officer.
Responsibilities:
Define strategies and drive tactics to enable global sales productivity, efficiency and effectiveness
Manage a global team of Administrative Specialists, Sales Operations Associates and Analysts
Coordinate sales forecasting, planning, and budgeting processes
Implement comprehensive pipeline management across Sales and Customer Success
Analyze global metrics for Board reporting
Proactively monitor and maintain high levels of quality, accuracy, and process consistency in the Sales and Customer Success organizations’ planning efforts
Partner with Executive Management on business planning and strategy: Revenue, Costs, Margins, Headcount, Capital Expenses
Monitor the accuracy and efficient distribution of revenue tracking reports and other intelligence essential to the sales organization
Proactively identify opportunities to improve business processes that impact worldwide revenue opportunities
Create, manage, and administer all global sales compensation plans and quota models
Develop sales territories and build appropriate coverage models
Oversee training delivery to all sales and customer success professionals
Work with Finance on commission and compensation tracking and payments
Manage Salesforce.com CRM administration
The Successful Candidate Profile:
A proven, analytical problem solver with a passion for business operations and a desire to drive results
Inspires confidence in internal and external constituencies through the credibility they bring to the role from past experience and achievements
Demonstrates leadership with strong cross-functional skills and an ability to manage effectively up, down and across an organization
Able to manage projects with multiple tracks as a high-energy leader
Possesses a commitment to quality, attention to detail, is results driven and customer focused
Will have experience with:
usage based pricing models, including monthly variable billings and reconciliation bookings
multi-tiered Direct sales model from LeadGen, to Inside Telesales to Strategic Account Field Sales
Channel environments including Distributors, Partners, Agencies
Requirements:
7-10 year’s experience in a Sales Operations management role within the software (SaaS) industry
Experience working for a public company in a similar role
Experience managing a Salesforce.com system
Strong presentation, communication and interpersonal skills
Undergraduate degree required / MBA a plus
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