Satigo Ltd, London, England, £ 70,000+

Application Support Analyst – Hyperion, HFM, HPCM
£60,000 – £70,000 Package + Bonus and benefits 

Job Summary:

  • Own all reported application incidents through to successful resolution
  • To provide 1st to 3rd line support to the Business community
  • To reduce incidents through continuous support process improvement
  • To sponsor change required to drive down support issues
  • Monitor production environment processes
  • London systems and London based global systems
  • Technical incident management and ownership
  • Business user queries, processes, data and usability


Key Responsibilities:

The ideal candidate will be part of a team of Application Support Analysts, be responsible for the various Production Application Support functions.

Key areas of responsibility are:

  • Ensuring that incidents are correctly processed, assessing business and technical impact and severity.
  • Interact with IT Delivery and IT Business Consultancy and external 3rd party vendors to trouble shoot and resolve complex problems
  • Proactive monitoring and management of business critical 24×7 real-time, legacy application, data handling and data delivery infrastructure to identify issues, trends and potential problem areas
  • Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve.
  • Implementation of Application configuration settings onto the Production environment.
  • Work to provide services to agreed SLA’s and OLA’s.


Key Skills:

  • Experience of working in a support or development role within a Finance, HR, or property systems environment.
  • Demonstrate a track record of delivery within a Corporate/Property Systems context
  • Support or development of applications with MS SQL Server and a good understanding of SSRS, SSIS and SSAS technologies
  • MS Windows Architecture and its integration into a Corporate environment
  • Experience of Hyperion Products (HFM, HPCM, Essbase) is ESSENTIAL


This is a fantastic opportunity for an Application support Analyst with Hyperion experience to continue developing their career within a leading asset management organisation. There is great opportunity for career progression, gain experience working with a broad range of technology etc.

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