Primary Job Responsibilities
The Supervisor will lead a team of process auditors based in Luxembourg (with additional teammates in Shanghai). This team audits circa 5 separate customer services policies each month to measure compliance against policy. In addition to managing the team and day-to-day operational requirements the supervisor will be responsible for key performance indicators including productivity and quality. The supervisor will build strong relationships with key stakeholders across the business globally to strongly influence improvements in compliance results.
Job Requirements
The Manager, GB&P Audit Operations will manage a team of Process Auditors.
In this function the Manager will be responsible to provide reports independently and provide recommendations to increase the overall organizational efficiency.
The Manager will participate in operational excellence projects and partner closely with other teams in a global environment.
In particular the Manager will have the following requirements:
Manage team of Process Auditors – attract, train and retain top talent
Manage the team to ensure all KPIs are met
Build a detailed knowledge of the auditing process
Collaborate across eBay’s departments to develop strong links with GCX to improve compliance results/ maintain ‘green status’ (GBOPS, GCX, GMMP, Finance)
Proactively identify risks and issues related audits for eBP & Credits
Provide reporting and statistics for eBP audits & Credit audits
Education Bachelors Degree or Equivalent
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