Rosetta Stone – $ 125.000+ – Arlington, Virginia

Position Summary
The Sr. Manager of CRM Systems will manage the systems, tools and processes required to support our global Sales, Support and Marketing organizations. Responsible for driving efficiencies in the sales processes, helping to increase customer satisfaction, and enabling the marketing organization to achieve targeted and effective marketing campaigns, the Sr. Manager of CRM Systems will be integral in helping achieve company growth while maintaining our standards in quality and speed.

Job Profile Summary
•Manage a small team of system administrators, developers and support partners that maintain and grow our CRM and marketing systems.
•Collaborate with internal departments (IT, product, sales and service) and stakeholders globally to create and implement a systems roadmap that supports our sales, service and marketing goals.
•Lead the relationship development with our CRM providers and and partners.
•Help develop and maintain metrics to ensure processes and implementations are successfully measured and efforts are attached to ROI.
•Manage CRM system release process throughout the SDLC to continuously support new features/enhancements. This includes all aspects of support and maintenance for Salesforce.com and Responsys and ancillary systems that feed and support our CRM systems.
•Maintain a high level of productivity and quality while supporting aggressive roadmaps for our business systems and process transformations.
•Lead business process transformation discussions and technical design and implementation efforts.

Knowledge, Skills, and Abilities Required
•Systems and technology background (i.e. – system administration or development experience)
•Experience leading or managing Salesforce.com implementations, updates, development or releases and maintaining a roadmap tying business objectives to systems efforts.
•Proven track record of autonomously leading teams through successful high impact/high value projects.
•Ability to partner with and incorporate feedback and knowledge from a diverse set of stakeholders and teams to create buy-in and engagement to our systems and processes.

Responsibility Qualifications
Minimum Job Requirements
•Bachelor’s degree.
•5+ years of CRM platform or related experience with 2+ years managing development on the Salesforce.com platform. Experience with providing systems used internationally and knowledge of and ability to comply with international data privacy and protection laws.
•Demonstrated experience at creating systems roadmaps.
•Demonstrated experience leading the development of technical architecture and integration plans for real-time system integrations.
•Worked on customer facing, web based applications requiring near 24/7 availability
•Experience in projects involving Salesforce Org Merge’s, CPQ implementation or configuration, integrating front and back office systems to provide real-time, complete access to information for Sales and Service teams, and/or implementation of customer record de-duplication tools.

Preferred Skills and/or Education
•Advanced degree or bachelor’s degree in technology or engineering
•Experience with marketing (e-mail) automation platforms platforms such as Responsys, Eloqua or ExactTarget

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