Responsibilities include:
Working across business groups and functions to develop the appropriate global platform standards to ensure consistent application across the organization
Drive issue resolution for platform specific items or issues
Prepare and present appropriate materials to key business and technology stakeholders in order to gain agreement on direction, scope and status of ongoing projects
Consult with key partners on social media / platform operational strategies based on solid understanding of social media technologies and architecture as well as privacy and security protocols
Maintain up-to-date understanding of key social media technology trends and capabilities
Manage governance related forum, policy definition and communications in partnership with sponsors and consumers of Social Operations services
Define and deploy social media platform operations management processes in line with industry standards and HP needs worldwide
Provide direct oversight of Social Media Operations projects and extended support team
Reviews and approves program / project plans / monitor status
Acts as initial point of escalation for issues
Oversees partner team performance and expectations
Qualifications
Requirements:
7 years digital marketing and advertising
3-5 years’ experience operating social media management tools (Hootsuite, Lithium, Sprinklr, Radian6 etc..), ideally in a global capacity
Demonstrated experience and passion for the social eco-system (i.e; Facebook, Twitter, LinkedIn, YouTube, Instagram, Vine, Pinterest, blogs, forums etc..)
Ability to clearly define and synthesize solutions that balance user needs with the realities of technology
Understanding of the digital/social/ad technologies and their value across the paid, owned, earned eco-system
Strong written and verbal communication skills
Ability to handle multiple projects simultaneously
Experience developing process and operational procedures related to digital/social marketing
Able to work independently, collaboratively and on deadline
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