Adobe Systems – $ 100.000+ – Washington, DC

Our company

At Adobe, we create digital experiences that change the world. How? We help people bring ideas to life by creating content that makes life more fun and work more impactful. We give businesses and organizations the power to truly engage their customers. We’re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies find and reach the people who crave that content.

We do it with energy, passion, and curiosity, and we’re backed by our rich heritage and culture of innovation. We’re looking for exceptional talent to join us.

The challenge

Location: NYC/Boston/DC

Account Managers own the post-sales experience between Adobe and Strategic clients, driving value realization and return on the client’s investment. Successful Account Managers are technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies. They work directly with our clients to understand business and technical requirements, and to develop solutions to ensure success.

This position does have a sales component and sales experience is preferred. This position includes all of the following aspects:

Strategic consulting in digital marketing best practices, and bridging communication into digital media
Client relationship management
Project management
Client presentations
Focus on client retention
Cultivate future projects and qualify new opportunities
Frequent interaction with clients including Directors, VPs, and C-level executives of Fortune 500 companies

What you’ll do

Provide client relationship management for all assigned clients
Assist clients to expand their usage and adoption of Adobe digital marketing products
Be a trusted advisor to enable clients to apply our tools to achieve their business objectives
Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable
Ensure that every client contract is renewed
Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client satisfaction
Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
Maintain client contact and provide status updates for all outstanding issues
Manage client expectations, keeping clients satisfied and expectations realistic
Coordinate with customer support to ensure timely closure of quality issues
Coordinate and provide project management for professional services requests
Fully understand client requests, documenting and engaging appropriate resources

What you need to succeed

Bachelor’s degree in business management or relevant field
Passion for digital marketing and client success
Demonstrated exceptional customer skills from previous employment
Strong and proven track record of successfully managing client relationships and technical projects
Excellent work ethic and leadership skills
Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
Understanding of enterprise internet business models and online processes, terminology, concepts and strategies
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations
Self-managed, responsive, and dedicated to client success

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