Responsibilities:
Keep up with day-to-day vendor management duties such as performance management, quality assurance, systems support, onboarding/off boarding, workforce planning, team and one-on-one meetings.
Leverage vendor feedback for top user issues and make recommendations to improve Airbnb products and policies; support team in being the voice of the customer to the rest of the company.
Innovate and implement ideas to ensure better customer satisfaction, more efficient workflows and measurable business benefits.
Drive vendor to meet and exceed metrics expectations; understand how to leverage the team to improve outcomes and take action to meet goals.
Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally
Stay connected to the customer by spending at least one hour/week working on tickets and handling occasional escalated issues.
Able to balance and prioritize the above based on seasonality and the needs of customers, team and Airbnb.
Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.
Requirements
Experience in managing vendors, suppliers or partners.
Experience in customer service operations.
Experience leading, inspiring and motivating others to meet goals and metrics.
Creativity, Innovation and the ability to bring new ideas to fruition
Strong Analytical skills; Able to tell a story with data and metrics.
Excellent communication skills.
Work authorization in Dublin, Ireland.
Works well in ambiguity and embraces the adventure!
Benefits
Stock
Breakfast, Lunch, Snacks
Health insurance
Bike to Work Program
Travel Pass Program
Life Assurance
Pension Plan Assistance
$2000 Yearly Airbnb Travel Coupon
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