Position Purpose:
– As part of the European Service Center you will support our international customers. The support will be in Dutch and English.
– Receives Service requests via Telephone, E-Mail, Fax, Internet or through Monitoring
– Initial diagnostics of customer network outages
– Manages resolution of Service request
– Documentation of Service request and Incidents using a CRM-Tool
– External / internal communications
Position Requirements:
– At least 2 years of professional working experience, ideally in an service-oriented environment
– Working experience in an European Call Center /Shared-Service Center is appreciated
– Ideally Basic knowledge in business administration and/or network-skills
– Good organizational skills
other needs:
– Perfect verbal and written communication in Dutch and English, another European language on a good conversational level (German, Italian, Spanish or French) would be a nice to have
– shift-work on a 24/7-basis.
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