Sola Consulting – Bad Homburg vor der Höhe

Position Purpose:

– As part of the European Service Center you will support our international customers. The support will be in Dutch and English.

– Receives Service requests via Telephone, E-Mail, Fax, Internet or through Monitoring

– Initial diagnostics of customer network outages

– Manages resolution of Service request

– Documentation of Service request and Incidents using a CRM-Tool

– External / internal communications

Position Requirements:

– At least 2 years of professional working experience, ideally in an service-oriented environment

– Working experience in an European Call Center /Shared-Service Center is appreciated

– Ideally Basic knowledge in business administration and/or network-skills

– Good organizational skills

other needs:

– Perfect verbal and written communication in Dutch and English, another European language on a good conversational level (German, Italian, Spanish or French) would be a nice to have

– shift-work on a 24/7-basis.

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