NetApp – $ 100.000+ – Chicago, IL

Job Summary:
As a Consulting Systems Engineer you will utilize your strong technical competencies and customer service orientation to provide the highest level of technical consultation to sales teams to support sales goals. You will work on cross-functional teams including Sales, Product Marketing, Services and Engineering to create a strategy that provides the best solutions to customers. You will become intimately acquainted with the customer’s business requirements, technical needs, systems, environment and service history, enabling you to present targeted business solutions.

Essential Functions:
Consulting Systems Engineers work with NetApp potential customers and the assigned Account/Sales Team by providing expertise in the following areas:
– Work closely with sales as a consultant to understand prospect’s technical needs related to a specific product or market.
– Perform consultative selling of optimum support and system solutions.
– Manage and evolve a comprehensive technology collaboration and support.
– Provide technical consultation/education to the Sales team and keep them apprised on new product information.
– Participate in customer evaluations and proof of concepts for deploying test systems.
– Plan, conduct and direct projects to support sales efforts and address future customer needs. Project plan includes costs, staffing, technical leadership and project evaluation.
– Keep apprised of all new product features and fixes.
Job Requirements Requirements:
– Expert in a specific product or a specific market.
– Excellent written and verbal communication skills.
– Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet sales goals.
– Account management and project management experience.
– Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
– Ability to follow standard engineering principles and practices.
– Creative approach to problem solving.
– Travel to the prospective customer’s domestic sites and other global sites as necessary.

Responsibility and Interaction:
Responsibility:
– As a seasoned professional with a wide range of experiences, this individual uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
– Is responsible for a specific geographical install base and large, complex, high visibility, strategic, or tactically important accounts.

Interaction:
– This individual effectively works with, and influences senior internal personnel within the function, employees in other functions that support the sales effort, and has direct customer contact.
– Limited management supervision and direction is provided since this individual operates and drives results independently.
– The ideal candidate is a subject matter expert and strongly influences sales team decisions and initiatives. May also act as a team leader and major decision maker for team projects.
Education and Experience Education & Experience:
– 8 to 12 years of experience is preferred.
– A Bachelor of Science Degree in Computer Science, Electrical Engineering; or related field is required; a Graduate Degree is preferred.
– Experience which demonstrates a significant level of expertise in technical specifications required to sell NetApp products and services is required.
– Specialized knowledge in breadth and/or depth.
– Prior experience as a Technical Support Engineer, Escalations Engineer, Technical Account Manager, and/or a Project Manager is desired.

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